Privacy Policy
Privacy Policy
Last Updated: April 2026
1. Introduction
We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including SMS marketing, email marketing, appointment reminders, and website tracking tools. By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.
2. Information We Collect
Contact information
We may collect your name, email address, phone number, and mailing address when you submit forms, book appointments, request information, or otherwise provide it to us.
Communications data
If you opt in, we collect your messaging preferences and maintain records of consent and opt out activity related to SMS and email communications.
Usage and device information
We may use cookies, pixels, and analytics tools to collect information about how you use our website. This may include your IP address, browser type, pages visited, and interaction data.
Appointment and service data
If you schedule appointments or use our services, we may collect details associated with those interactions.
3. How We Use Your Information
We use your information to:
Provide requested services and customer support
Send appointment confirmations and reminders
Send SMS and email communications that you have explicitly consented to receive
Improve our website and marketing performance using analytics
Maintain compliance records related to consent and opt outs
Protect our business and users, including fraud and security monitoring
4. Cookies and Tracking Technologies
We use cookies and similar technologies to personalize your experience and understand how our website is used. You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.
5. How We Share Your Information
We do not sell your personal information. We do not share mobile phone numbers, SMS opt in data, or consent information with third parties or affiliates for marketing or promotional purposes. We may share information only in the following limited circumstances:
Service providers
We may share information with trusted vendors who help us deliver services, such as SMS and email delivery, customer support tools, scheduling tools, and analytics providers. These providers may only use information to perform services on our behalf.
Legal and safety
We may disclose information if required by law or to protect the rights, safety, and security of Arcuate, our users, or others.
Business transfers
If Arcuate is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction. Any successor will be required to honor this Privacy Policy.
Third party sharing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Your Choices
SMS opt out
You can opt out of SMS messages at any time by replying STOP to any message. After you send STOP, we will send a confirmation message and you will no longer receive SMS messages unless you opt back in.
Email opt out
You can unsubscribe from marketing emails by clicking the unsubscribe link in the email.
Access and correction
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.
8. Children’s Privacy
Our services are not intended for children under 13 and we do not knowingly collect personal information from children.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted with a new Last Updated date.
10. Contact Us
If you have questions about this Privacy Policy, contact:
Email: [email protected]
Phone: (502) 272-0026
Address:
9304 New La Grange Rd
Louisville, KY 40242
Get In Touch
Email: [email protected]
Phone: (502) 272-0026
Address:
9304 New La Grange Rd
Louisville, KY 40242
FAQS
What conditions can chiropractic care help with?
Chiropractic care can be beneficial for a wide range of conditions, including back and neck pain, headaches, sciatica, joint pain, and even issues related to posture. It's not just about addressing the symptoms; it's about improving your overall health and well-being by enhancing the function of your nervous system. If you have specific concerns or questions about your condition, please don't hesitate to reach out for a consultation to discuss how chiropractic care can benefit you.
Is chiropractic care safe, and are the adjustments painful?
Chiropractic care is generally considered safe when performed by trained professionals. Chiropractic adjustments are typically not painful; in fact, many patients report feeling relief and improved mobility after an adjustment. Our chiropractors are highly skilled and will use gentle techniques tailored to your individual needs. Your comfort and safety are our top priorities, and we will explain every step of the process to ensure you feel at ease during your sessions.
How many chiropractic sessions will I need to see results?
The number of chiropractic sessions you'll need depends on various factors, including the nature and severity of your condition, your overall health, and your treatment goals. Some patients experience relief after just a few sessions, while others may require more ongoing care. During your initial consultation, our chiropractors will assess your specific situation and provide a personalized treatment plan. Our goal is to provide efficient and effective care, so you can return to a pain-free and healthy lifestyle as soon as possible.